Refund policy

Return & Refund Policy

All products are made-to-order and custom printed just for you. Because of this, we do not accept returns or exchanges for change of mind, wrong size, color, or fit.

Damaged or Defective Items If your item arrives damaged or with a clear manufacturing defect, you have 30 days from delivery to contact us. Please send clear photos of the issue to cl.thecreativeduo@gmail.com.

We will work with Printify to review your case and offer a free reprint or refund where eligible. In most cases, you will not need to return the item.

How to Start a Return Request Email us at cl.thecreativeduo@gmail.com with your order number and photos. Do not ship anything back until we have approved the return and given you instructions.

Items sent back without prior approval will not be accepted.

Thank you for supporting the MAGA Rushmore Crew!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cl.thecreativeduo@gmail.com.